Frequently Asked Questions
Everything you need to know about shopping with Princess Polly.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your parcel directly through our website by entering your order number and email address.
What is your return policy?
We offer easy returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please note that for hygiene reasons, certain items like earrings and undergarments cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Please note that processing times may increase during peak sale periods.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
How do I find the right size?
Check out our comprehensive Size Guide available on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric description for stretch levels.